bridges

Pattullo Closure Debrief

Well, there has been a lot said about the recent Pattullo bridge closure, so I'm not going to sum it all up here.

I've just got to say that Translink emerged as the winner. Faced with a possible PR catastrophe, someone made the brilliant decision to tell the public to expect the worst - and then surprise everyone with a sudden solution. Anyone in any kind of service business knows it is far better to shock a client with a hasty delivery than it is to surprise with an unexpected delay.

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